HCA East Florida
November 17, 2021

Lawnwood Regional Medical Center, JFK Medical Center, Mercy Hospital and Miami Lakes Surgery Center earn national distinction as top-performers in patient experience.

November 8, 2021 – HCA Healthcare is proud to announce three hospitals in the East Florida Division have been named 2021 Guardian of Excellence Award® winners by Press Ganey, the healthcare industry’s leading data provider on patient experience and satisfaction.

  • Lawnwood Regional Medical Center for Inpatient Behavioral Health
  • JFK Medical Center for Outpatient Oncology
  • Mercy Hospital for Inpatient Behavioral Health

The Guardian of Excellence Award recognizes top-performing healthcare organizations that have achieved the 95th percentile or above for patient experience performance. This award is given annually based on one year of data. We are also pleased to announce another facility in the East Florida Division received the prestigious Pinnacle of Excellence Award® for patient experience.

  • Miami Lakes Surgery Center

The Pinnacle of Excellence Award recognizes facilities that have maintained consistently high levels of excellence in patient experience over a three-year period.

“We are very proud of the facilities that were recognized,” said Natalie Ransom, Division Chief Nurse Executive of HCA East Florida Division. “Creating a culture that focuses on patient-centered care and being committed to elevating those standards is what we strive for every day.”

These awards are a nationally recognized symbol of competitive achievement for leading healthcare organizations. The award applauds hospitals, health systems and staff for touching the lives of patients and their families in profound ways. What an honor and demonstration of Excellence ALWAYS.

About HCA East Florida

HCA East Florida is the largest healthcare system in Eastern Florida and an affiliate of HCA Healthcare. Serving residents throughout Miami-Dade, Broward and Palm Beach Counties and the Treasure Coast, HCA East Florida encompasses Aventura Hospital and Medical Center, Highlands Regional Medical Center, JFK Medical Center-Main Campus, JFK Medical Center-North Campus, Kendall Regional Medical Center, Longwood Regional Medical Center, Mercy Hospital, Northwest Medical Center, Palms West Hospital, Plantation General Hospital, Raulerson Hospital, St. Lucie Medical Center, University Hospital and Westside Regional Medical Center. HCA East Florida offers multiple ambulatory surgery centers, physician practices, urgent care and free-standing emergency care facilities, as well as a supply chain center and an integrated regional lab. Together, HCA East Florida employs more than 18,800 employees and has more than 6,900 physicians on staff. For more information, visit HCAEastFlorida.com.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

View article on South Florida Hospital News