Help & Customer Service

If you are having a medical emergency, call 9-1-1.

Program sponsor-HCA and affiliated hospitals,

Mobile services provided by HCA East Florida.

For questions or technical assistance related to this text messaging service, contact us. For information regarding the program, text HELP to the shortcode 32222.

Text ER

Program Description

This service will provide a one-time list of average ER wait times for facilities nearest to your provided zip code. You will not receive any additional messages. If there is not a program sponsor facility in the zip code provided by the user, a message indicating that will be sent to the user.

Message and Data Rates May Apply

Text ER to 32222 is a standard rate (non-premium) text messaging program. This service does not require you to pay a subscription fee at any time. Message and data rates may apply. Contact your carrier to ask about text messaging charges on your specific plan.

Storage and transmittal of Zip Code information

Zip Code information submitted through SMS or communicated in conjunction with mobile location services will be stored by HCA East Florida indefinitely. Zip code information communicated in conjunction with mobile location services are transmitted via Secure Socket Layer (SSL) technology into password protected servers.

Follow-on Messaging and Privacy

We respect your privacy. Your mobile telephone number will not be used by anyone other than the program sponsor in connection with the service or related follow-on communications.

Carrier coverage

This text messaging program is accessible from all dominant mobile carriers including AT&T, Sprint, T-Mobile, Verizon Wireless, U.S. Cellular, Cricket, Boost, and Virgin Mobile.

Alerts sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer’s equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.

Avg ER Wait Times

ER wait times are approximate and provided for informational purposes only. If you are having a medical emergency, call 9-1-1.

The ER wait time represents the time it takes to see a qualified medical professional, defined as a Doctor of Medicine (MD), Doctor of Osteopathy (DO), Physician Assistant (PA) or Advanced Registered Nurse Practitioner (ARNP).

ER wait times represent a four-hour rolling average updated every 30 minutes, and is defined as the time of patient arrival until the time the patient is greeted by a qualified medical professional. Patients are triaged at arrival and are then seen by a qualified medical professional in priority order based on their presenting complaint and reason for visit.

How informER Works

An easy way to keep your loved ones informed.

If you or a family member is in the ER, instant communication is key. Forget about being put on hold, getting mixed messages or being anxious about the situation. With informER you can get regular alerts in just four easy steps. informER is a new and revolutionary HCA Text Service that provides information to patients, family members and friends regarding the medical milestones of a patient’s emergency visit.

Step 1:Text “informER1” to 32222.

Step 2: When prompted, reply with the last 6 digits of the patient ID number found on your hospital wristband.

Step 3: Follow text message instructions.

Step 4: Once you are registered you will receive a text message you can share with your loved ones so they, too, can receive your progress updates. Up to 5 members may be added.

HELP with PCP Message Notifications

SMS/Text PCP Notifications, for patient events, are sent every 15 minutes.

If you would like your SMS/Text notifications delivery schedule modified, please contact your Physician Support Coordinator (PSC), or your Physician Provider Relations coordinator, for assistance in making changes. Alternatively, you can contact the Division Service Desk, to request someone contact you directly about your options, and assist you with any changes.

Division Physician Support Hotline General Service Desk
Capital (866) 671-1709 (866) 671-1709
Central West Texas (Austin) (512) 901-4357 (512) 901-2777
Central West Texas (El Paso) (915) 621-6622 (915) 621-6622
Continental (844) 362-9110 (303) 584-2232
East Florida (888) 561-6599 (954) 938-9740
Far West (877) 870-8140 (877) 870-8140
Gulf Coast (866) 856-5749 (866) 856-5749
Mid America (866) 541-7389
(816) 276-4357
(866) 541-7389
(816) 276-4357
Mountain (877) 470-5065 (877) 470-5064
opt 1
North Florida (888) 252-3424 (888) 252-3397
North Texas (877) 422-2060 (972) 906-8473
San Antonio (210) 575-0090 (210) 575-4511
South Atlantic (888) 252-3424 (888) 252-3397
Tristar (844) 749-5463 (615) 886-5800
West Florida (888) 252-3397 (888) 525-3397

Options for Delivery Schedule:

  1. Uncheck ‘SMS text’ to stop receiving text messages
  2. Specify start and end time in the From: and To: fields to receive text notifications during the specified time period
  3. Leave the From: and To: blank to receive text notifications 24 hours a day.

Texting the word STOP to the number 32222 will cease SMS text notifications for all instances of that mobile number, across all enrollment records.  Texting PCPNotifyStart will begin SMS text notifications for all instances of that mobile number.  The request to STOP or Start will be logged in PCP Notification Enrollment records ‘Comment History’ for each provider enrollment that contains the mobile number.

Text Message Start/Stop Example

SMS text message notifications to a Secondary or Proxy provider are prefaced with the Primary Provider’s name (Example A). Text messages to the Primary Provider conclude with a Division specific link to Patient Keeper (Example B).

A separate text message is issued for each patient event. The HIPAA-tized patient’s name (3-2 format), event type, facility, and event date/time are included in each text notification.  The division help desk phone number is included as well.

Example A

Example B

Opt Out

You can terminate receiving messages from any program by texting STOP to the shortcode 32222. Text ER to 32222 is a one-time, non-recurring text information service. 1 message per request.