If you are having a medical emergency, call 9-1-1.
Program sponsor-HCA and affiliated hospitals, www.hcahealthcare.com
Mobile services provided by HCA East Florida.
For questions or technical assistance related to this text messaging service, contact us. For information regarding the program, text HELP to the shortcode 32222.
This service will provide a one-time list of average ER wait times for facilities nearest to your provided zip code. You will not receive any additional messages. If there is not a program sponsor facility in the zip code provided by the user, a message indicating that will be sent to the user.
Text ER to 32222 is a standard rate (non-premium) text messaging program. This service does not require you to pay a subscription fee at any time. Message and data rates may apply. Contact your carrier to ask about text messaging charges on your specific plan.
Zip Code information submitted through SMS or communicated in conjunction with mobile location services will be stored by HCA East Florida indefinitely. Zip code information communicated in conjunction with mobile location services are transmitted via Secure Socket Layer (SSL) technology into password protected servers.
We respect your privacy. Your mobile telephone number will not be used by anyone other than the program sponsor in connection with the service or related follow-on communications.
This text messaging program is accessible from all dominant mobile carriers including AT&T, Sprint, T-Mobile, Verizon Wireless, U.S. Cellular, Cricket, Boost, and Virgin Mobile.
Alerts sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer’s equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.
ER wait times are approximate and provided for informational purposes only. If you are having a medical emergency, call 9-1-1.
The ER wait time represents the time it takes to see a qualified medical professional, defined as a Doctor of Medicine (MD), Doctor of Osteopathy (DO), Physician Assistant (PA) or Advanced Registered Nurse Practitioner (ARNP).
ER wait times represent a four-hour rolling average updated every 30 minutes, and is defined as the time of patient arrival until the time the patient is greeted by a qualified medical professional. Patients are triaged at arrival and are then seen by a qualified medical professional in priority order based on their presenting complaint and reason for visit.
If you or a family member is in the ER, instant communication is key. Forget about being put on hold, getting mixed messages or being anxious about the situation. With informER you can get regular alerts in just four easy steps. informER is a new and revolutionary HCA Text Service that provides information to patients, family members and friends regarding the medical milestones of a patient’s emergency visit.
Step 1:Text “informER1” to 32222.
Step 2: When prompted, reply with the last 6 digits of the patient ID number found on your hospital wristband.
Step 3: Follow text message instructions.
Step 4: Once you are registered you will receive a text message you can share with your loved ones so they, too, can receive your progress updates. Up to 5 members may be added.
SMS/Text PCP Notifications, for patient events, are sent every 15 minutes.
If you would like your SMS/Text notifications delivery schedule modified, please contact your Physician Support Coordinator (PSC), or your Physician Provider Relations coordinator, for assistance in making changes. Alternatively, you can contact the Division Service Desk, to request someone contact you directly about your options, and assist you with any changes.
|Division||Physician Support Hotline||General Service Desk|
|Capital||(866) 671-1709||(866) 671-1709|
|Central West Texas (Austin)||(512) 901-4357||(512) 901-2777|
|Central West Texas (El Paso)||(915) 621-6622||(915) 621-6622|
|Continental||(844) 362-9110||(303) 584-2232|
|East Florida||(888) 561-6599||(954) 938-9740|
|Far West||(877) 870-8140||(877) 870-8140|
|Gulf Coast||(866) 856-5749||(866) 856-5749|
|North Florida||(888) 252-3424||(888) 252-3397|
|North Texas||(877) 422-2060||(972) 906-8473|
|San Antonio||(210) 575-0090||(210) 575-4511|
|South Atlantic||(888) 252-3424||(888) 252-3397|
|Tristar||(844) 749-5463||(615) 886-5800|
|West Florida||(888) 252-3397||(888) 525-3397|
Texting the word STOP to the number 32222 will cease SMS text notifications for all instances of that mobile number, across all enrollment records. Texting PCPNotifyStart will begin SMS text notifications for all instances of that mobile number. The request to STOP or Start will be logged in PCP Notification Enrollment records ‘Comment History’ for each provider enrollment that contains the mobile number.
SMS text message notifications to a Secondary or Proxy provider are prefaced with the Primary Provider’s name (Example A). Text messages to the Primary Provider conclude with a Division specific link to Patient Keeper (Example B).
A separate text message is issued for each patient event. The HIPAA-tized patient’s name (3-2 format), event type, facility, and event date/time are included in each text notification. The division help desk phone number is included as well.
You can terminate receiving messages from any program by texting STOP to the shortcode 32222. Text ER to 32222 is a one-time, non-recurring text information service. 1 message per request.